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Most tow truck operators provide a fair and valuable service to those in need. However, some operators have made side deals with repair shops or storage facilities that pay them a commission for bringing in your vehicle. Not only is this practice unethical, it can result in poor quality repairs and/or hefty storage, administrative and environmental charges if you decide to change shops.
If your vehicle is not drivable after being in an accident, have the tow truck operator take it to a Claims Reporting Centre (CRC), if one is available in your area. If not, have it towed to the repair shop of your choice. Your insurance company will then authorize a damage appraisal and arrange to have your vehicle towed to a repair facility of your choice.
If a tow truck operator promises you a free courtesy car, additional bodywork at no cost, or offers to pay your deductible, you are likely being scammed. To avoid being a victim, do not sign a waiver allowing your vehicle to be towed from the CRC. A reputable towing company will never ask you to sign a waiver.
If you are involved in an accident, call your insurance broker as soon as possible. We will answer all your questions and help get you back to life as usual as quickly as possible.
Do not sign a waiver allowing your vehicle to be towed from a Collision Reporting Centre (CRC).