Property Claims

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The Claims Process for Property Damage or Theft

You can count on us to be there for you should you ever need to file a claim after your property is damaged or broken into. To help you understand what to expect, here’s an overview of our straightforward claims process, designed to guide you every step of the way and ensure your experience is as smooth and stress-free as possible.

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Step 1: Make sure you have the right information

Before contacting anyone, ensure you have the following information on hand:

Incident details:

  • Photos or videos of the scene and any damage

  • Date and time of the incident

  • Location of the incident

  • A description of what happened

  • Damage to your property

  • Any missing items

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Step 2: Contact us

If an investigating officer was involved, be sure to note their:

  • Name and badge number

  • Occurrence number

Once your property is safe and secure, please give us a call right away to begin the claims process. You can reach us during regular business hours at 519-268-3535, or visit our Start a Claim page.

If you need emergency assistance outside of business hours, our insurance partners are available 24/7:

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Step 3: Let our claims adjusters guide and support you

Once you have reported the incident to us, you will be assigned a claims adjuster who will handle your case fairly and professionally. We want your property to be restored as safely and swiftly as possible, and we are committed to being there for you through the claims process every step of the way.

Questions? Contact Us